Information we collect
Depending on how you use our services, we may collect:
- Contact and profile information, such as your name, email address, phone number, and account details.
- Appointment and service information, including consultation requests, scheduling details, and communications with our practice.
- Health and wellness information that you choose to provide through secure intake, telehealth, or patient-care systems.
- Transaction information related to purchases or payments. Payment-card details may be processed by a payment provider rather than stored directly by us.
- Device, usage, and technical information, such as browser type, app interactions, approximate location derived from an IP address, and diagnostic data.
How we use information
We may use information to provide and improve our services; schedule and manage consultations; communicate about appointments, care, support, and service updates; process transactions; maintain security; prevent misuse; comply with legal and professional obligations; and operate our website and mobile app.
How information may be shared
We may disclose information to vendors and professional partners that help us operate, including Wix for website and mobile-app services, OptiMantra for scheduling and patient-management functions, payment processors, communications providers, analytics and security providers, and clinicians or laboratories involved in requested care. We may also disclose information when required by law, to protect rights or safety, or as part of a business transaction. These parties may process information under their own terms and privacy practices.
Health information
Information submitted through a clinical intake, patient portal, or telehealth workflow may be subject to additional healthcare privacy requirements and practice notices. This general policy does not replace any Notice of Privacy Practices that applies to protected health information. Please use the designated secure patient or scheduling system for health information rather than ordinary email.
Cookies and analytics
Our website and app providers may use cookies, pixels, local storage, and similar technologies to keep services working, remember preferences, understand performance, and protect against fraud. Your browser or device may offer controls for some of these technologies, although disabling them can affect functionality.
Retention and security
We retain information for as long as reasonably necessary for the purposes described in this policy and to meet legal, clinical, accounting, and operational obligations. We and our service providers use administrative, technical, and physical safeguards designed to protect information. No electronic system can guarantee absolute security.
Your choices
You may ask to access, correct, or delete certain personal information, or opt out of nonessential promotional communications, subject to applicable law and record-retention requirements. You can also adjust browser, device, and app permissions. We may need to verify your identity before completing a request.
Children’s privacy
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website or app. If you believe a child has provided information, please contact us.
Third-party services and links
Our services may connect to third-party websites, booking tools, patient portals, or app stores. Their privacy practices are governed by their own policies. Review those policies before providing information.
Policy updates
We may update this policy as our services or legal obligations change. We will post the revised policy here and update the effective date.
Contact us
For privacy questions or requests, email crystalmorrisnp19@gmail.com.